Shipping policy

Last updated: June 2026

Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Destinations We currently ship within the UAE and select Middle East regions. For international shipping inquiries, please contact us at your store's contact email.

Shipping Rates & Delivery Times

Standard Shipping (UAE): 3–5 business days — rates calculated at checkout

Express Shipping (UAE): 1–2 business days — rates calculated at checkout

Free shipping may be available on orders above a specified threshold (see current promotions)

Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status through our courier's website.

Delays We are not responsible for delays caused by customs, natural events, or courier disruptions. During peak seasons or sale periods, processing times may be slightly longer.

Cash on Delivery (COD) COD is available for eligible orders within the UAE. COD orders must be confirmed via phone or email before dispatch.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number and photos (if applicable).

Contact Us For shipping inquiries, reach us through our or email us directly.